We wanted to reassure you that we are keeping up to date with and implementing all the advice given by the relevant authorities whether that be at our customer support desks, warehouses or manufacturing facilities. We are also working closely with our chosen courier, DPD, who themselves are implementing changes to the way orders are delivered to ensure we all remain as safe as possible and limit all possibilities of spreading the Coronavirus (Covid-19).
Currently DPD's parcel collection, sortation and delivery operations are continuing as normal. Service levels remain excellent and their network service is over 99.9% with a first time delivery success rate of 98%.
Coronavirus is changing the way we operate and the highly stringent processes have been put in place and we are able to react quickly to ensure production of Maximuscle continues and supply to our customers is uninterrupted wherever possible. We are following a comprehensive set of guidelines regards sanitation including regular cleaning and disinfection of all workspaces plus the wearing of hygienic single-use gloves for handling and despatch of our products and shipments.
As always our products are Informed Sports Tested offering complete peace of mind and transparency regards product recipes, quality and product safety and our entire range utilises tamper-proof packaging to keep them protected during their journey to our customers.
**Our telephone lines may be busy or unavailable on Monday 30th March 2020**
Order online or call our customer services team on +44 (0) 345 241 2866 between 8:30am and 5:00pm (GMT), Monday to Friday.
The customer services team are also happy to help with basic advice about which products to use, ordering and delivery enquiries.
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For all Maximuscle Shop enquiries please e-mail the customer services team:
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In the event of an unresolved dispute about the supply of product to you by HNC online, please be aware that you may use the Online Dispute Resolution (ODR) Platform for resolving the dispute which is located at www.ec.europa.eu/consumers/odr.