Delivery Options

England, Wales, Scotland, Northern Ireland

Standard Delivery

  • Is FREE and will be delivered in 3-4 working days.

Next (working) Day Delivery

  • Costs £4.99. If you order by 2pm Mon-Fri, we will send your parcel by DPD for next working day delivery. A signature is required. Some parts of the U.K (e.g. Shetland Islands) do not offer next (working) day delivery, so please allow 3-4 working days instead.

Forms of payment and delivery

  • Orders paid by cheque will take longer as we need to allow for the cheques to clear. Please expect your orders to be delivered within 10 working days.
  • All cash/postal orders must be sent by 'Special Delivery'.
  • Cash on delivery: Maximuscle does not operate this system. All monies are to be paid prior to delivery.

Channel Islands and the Rest of the World

The Postage & Packaging costs are worked out according to the weight and destination.

Please contact the Customer Services Team to obtain your correct p&p on: 01442 418 500 or

Fax on: 01442 418 501 or

Email: customerservices@maximuscle.com

BFPO

Please allow 6 to 8 working days before delivery.

  • If you are not available to take delivery of your order, a card will be left notifying you of who to contact or where to collect your parcel from. DPD will attempt to deliver your parcel twice. If there is no response to the calling card within 24 hours, your order will be returned to us.
  • Please always check with Maximuscle or your local depot if you are expecting an order which is late, as the delivery company may have your order at the depot. Your order will be sent, once the relevant surcharge and an additional delivery charge has been paid.
  • In the event of a refusal, change of mind, ordered in error or doctors recommendation not to take, a surcharge (see below) will be deducted from your refund unless you have contacted Maximuscle to cancel your order within the seven working day cooling off period.
  • You can cancel or amend any order placed with Maximuscle, provided that the order has not yet entered the dispatch process. Please note we operate a fast dispatch system and items are usually sent out on the same day as the order is placed. To cancel your order please contact our Customer Services Team on 01442 418500 (option 1).

If your order has been dispatched you will have to wait until your order is delivered before you can cancel the order. Please read "Your statutory rights" on our website.

Surcharges

These are in place to cover the costs of re-stocking, handling and administration.

  • Orders over £100 (excl. P&P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
  • Orders under £100 (excl. P&P) will incur a 15% surcharge or a minimum charge of £5, whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
  • No surcharges will be made against your refund if your order is cancelled within the 7 working day cooling off period.